"Past Due" means the renewal payment for your subscription didn't go through. The most common reasons are an expired card, insufficient funds or a bank that blocks recurring (automatic) payments.
What happens while the subscription is Past Due
Paid features are paused until the payment succeeds — including short links on your custom domain. Your links, domains, settings and statistics are not deleted.
How to fix it
- Open Settings → Subscription.
- Click Update payment method and add a valid card or PayPal.
- If your card is valid but the payment is still declined, contact your bank — many banks block recurring payments to online services by default and can allow them for Capsulink.
Your plan and price stay the same after you update the payment method.
If the subscription is still Past Due a day after updating the payment method, contact support with your account email and we'll help.
Related: Change payment information for Capsulink subscriptions, Where can I view or download my invoices?