If a short link doesn't open for you or your visitors, or a browser, email service or antivirus marks it as unsafe, here is what to check.
1. Check from another network or device
Company networks, school Wi-Fi, VPNs and some antivirus programs block link shorteners in general. Open the link on your phone using mobile data. If it works there, the block is on the side of that network or program, not the link.
2. Check the destination
A short link only forwards to its destination. If the destination website is down, blocked or flagged, the short link is affected too. Open the destination URL directly to see whether it works.
3. Shared short domains vs. your own domain
Shared short domains like cli.re are used by many people, so some spam filters and security tools are stricter with them. The best way to avoid this is to use your own domain for short links — it's trusted as your brand and isn't affected by other people's links. See How do I set up a custom domain? Paid plans also include the alternative short domain cli.fm.
4. Links that we block
To protect visitors, Capsulink blocks links that lead to phishing, malware or other abusive content. If you believe your link was blocked by mistake, contact support.
Contact support
If the link still doesn't work, send us the full short link, a screenshot of the error and where it doesn't open (browser, app, email service, country).